Ragie can handle ingesting a wide variety of file types. Occasionally something goes wrong while attempting to extract information from these files. This page lists the common errors that are encountered.

Common Document Processing Errors

Document is empty

The file type was successfully handled but no usable content was extracted. If you inspect the document and find that there is useful content, contact support and we will investigate.

Exceeded page processing limit

The document was not processed because of a page processing limit. Page processing limits may exist for:

• Connections with a page_limit defined
• Developer tier accounts

Unable to download file

Downloading the content for the URL provided to the Create Document from URL or the Update Document URL failed. Ensure that the provided URL is publicly available and does not have bot protection.

Unsupported mime type

The file type of the document is not yet supported.

Other errors

There are other types of errors that may be encountered when processing documents. They are returned as "An unknown error occurred." If this error is encountered please contact support and we will investigate.