The Intercom connection will keep your Intercom users, tickets and attachments in sync.

Creating a Connection

Select Intercom from the Connector Dropdown
Select an API key from the dropdown at the top. All documents created by the connection will be attributed to the selected API key.
Check all the data you want to sync, such as Admins, Contacts, Tickets and then specific parts of tickets like attachments or comments.
Fill out any metadata you want to associate with the data. You can use this to filter the data later. This is in JSON format. You can leave it blank, or you could set it to something like
1. ```
{
  "company": "acme"
}
```
Select the import mode
Enter a name for your partition where you want your documents to live.
Click "Create Connection" at the top right.

You will be taken back to the connectors page, and the system will schedule a sync process for you as soon as possible.

What is synced?

The following metadata is added for each file

Name	Description	Example
document_source	intercom	intercom
document_name	A name associated with the content. Content dependent	[email protected]
created_at	When the article was ingested into Ragie	2025-04-16T01:53:18+00:00
_source_created_at	When the article was created in Intercom if available. Since Unix Epoch.	1744768398
_source_updated_at	When the document was last updated in Intercom if available. Since Unix Epoch.	1744768398
source_url	Link to the content, if available.	https://app.intercom.com/a/apps//admins/404
external_id	The id of the file from Intercom, if available.	36034951574930
object_type	An array indicating the object types	["ticket"]
source_type	intercom	intercom