The Intercom connection will keep your Intercom users, tickets and attachments in sync.

Creating a Connection

1. Select Intercom from the Connector Dropdown

2. Select an API key from the dropdown at the top. All documents created by the connection will be attributed to the selected API key.

3. Check all the data you want to sync, such as Admins, Contacts, Tickets and then specific parts of tickets like attachments or comments.

4. Fill out any metadata you want to associate with the data. You can use this to filter the data later. This is in JSON format. You can leave it blank, or you could set it to something like

   1. json

      {
        "company": "acme"
      }
      

      
      

5. Select an Import mode. This is only applicable for PDFs. Fast only extracts text, but Hi-res also extracts images and tables. Fast can be up to 20x fast than Hi-res

6. Enter a name for your partition where you want your documents to live.

7. Click "Create Connection" at the top right.

You will be taken back to the connectors page, and the system will schedule a sync process for you as soon as possible.

What is synced?

• Admins
• Contacts
• Tickets
  • Attachments
  • Comments
  • Notes

Metadata

The following metadata is added for each file