Start syncing your Freshdesk data into Ragie by following the steps below:

Creating a Connection

Select Freshdesk from the New Connection dropdown in the top right
Select an API key from the dropdown at the top. All documents created by the connection will be attributed to the selected API key.
Fill out any metadata you want to associate with the data. You can use this to filter the data later. This is in JSON format. You can leave it blank, or you could set it to something like
```
{
  "company": "acme"
}
```
Select the import mode
Click "Create Connection" at the top right.

You will be taken back to the connectors page, and the system will schedule a sync process for you as soon as possible.

What is synced?

Each Freshdesk file includes the following metadata

Name	Description	Example	Filterable
source_type	freshdesk	freshdesk	✅
connector_id	The id of the connector	be34a5d6-8e1a-4dba-a57f-24692a7e245f	✅
created_at	When the file was created	2026-04-03T22:43:58.641000+00:00	✅
source_url	Url for the resource in Freshdesk	https://domain.freshdesk.com/a/tickets/1	✅
object_type	An array specificying the object types	["ticket"]